Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Here, we’ve gathered answers to the most common questions about our products, services, shipping, and policies. Whether you’re curious about how to place an order, return an item, or learn more about our offerings, you’ll find clear, helpful answers here. If you don’t see your question listed, feel free to reach out to our support team at support@pepplies.com! We’re always happy to help!
What products do you sell?
We specialize in high-quality peptide storage solutions, including temperature-controlled cases, travel kits, and accessories designed to keep your products safe and effective.
How do I place an order?
Browse our store, select the products you want, add them to your cart, and follow the checkout process to complete your purchase.
Do you ship internationally?
Yes! We ship to most countries. Shipping times and costs vary depending on your location.
What are your shipping times?
Orders are usually processed within 1–2 business days. Shipping time varies depending on option selected during checkout.
Can I track my order?
Absolutely! After your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We accept returns within 30 days of delivery for unused products in their original packaging. Contact our support team to start a return.
Do you offer refunds?
Yes, refunds are issued to your original payment method once we receive and verify your returned item, usually within 5–7 business days.
Are your products safe to use?
All our products are made from high-quality, non-toxic materials and meet strict safety standards.
My question is not answered on this page / How do I contact customer support?
You can reach our team via email at support@pepplies.com.